Frequently Asked Questions

1. What is Shasilo?

Shasilo is an online store offering apparel, accessories and gift-ready products made with a print-on-demand approach. This means many items are created after your order is placed, allowing us to keep designs fresh and avoid unnecessary overproduction.

2. How long does delivery take?

Your total delivery time includes production time + shipping time.

Production: typically 1–5 business days depending on the product
U.S. shipping: 3–10 business days
International shipping: 9–15 business days

Please note that delivery times may vary during peak seasons or due to carrier delays.

3. Can I cancel or change my order?

Yes, changes or cancellations can be requested within 6 hours of placing your order, before production begins.

Once production has started, we’re unable to make changes since items are created specifically for each order.

To request a change, please contact us as soon as possible at: [email protected]

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this number to follow your package directly through the carrier’s website. If you don’t see the email, please check your spam folder or contact us for assistance.

5. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or not as expected, please contact us within 30 days of delivery.

Include clear photos of the issue so we can review your case. We will work with you to provide a suitable solution, such as a replacement or refund where applicable.

6. Do you offer size exchanges?

Because many of our products are made to order, we do not offer exchanges for incorrect size selections.

We recommend checking the size chart carefully before placing your order. If you need help choosing a size, feel free to contact us before purchasing.

7. Do you ship internationally?

Yes, Shasilo ships worldwide.

Please note that international orders may be subject to import duties, taxes or customs fees depending on your country’s regulations. These charges are the responsibility of the customer.

8. How can I contact support?

You can reach our support team at:

Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)

We aim to respond within 1–3 business days.