Payment Methods

Payment Methods

At Shasilo, we want checkout to be simple, secure, and stress-free. This page explains which payment methods we accept and how your payment information is protected.

Accepted Payment Methods

We offer multiple secure ways to pay for your order:

Credit & Debit Cards — processed securely through Stripe, one of the world’s most trusted online payment platforms. We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

PayPal — you can also check out quickly and securely using your PayPal account or any card linked to it.

You can choose your preferred method at checkout — no separate account is required to pay by card.

Secure & Encrypted Checkout

Your security is our priority. When you pay on our website:

  • Card payments are handled by Stripe, which is certified as a PCI Service Provider Level 1 — the highest level of certification in the payments industry.
  • PayPal payments are processed entirely through PayPal’s secure system, so you can pay using your PayPal balance or linked accounts without sharing your financial details with us.
  • Your card information is encrypted and transmitted securely. Shasilo does not store or have access to your full card number.
  • Our website is protected with SSL encryption to keep your data safe during checkout.

Currency

All prices on our website are listed and charged in US Dollars (USD) unless otherwise stated. If you are paying with a card or account in another currency, your bank, card provider, or PayPal may apply a conversion rate and/or a small foreign transaction fee. These charges are set by your provider, not by Shasilo.

When You Are Charged

Your payment is processed at the time you place your order. Because many of our products are made to order, production begins once your payment has been successfully completed.

Payment Troubleshooting

If your payment is declined or you experience an issue at checkout, we recommend the following:

  • Double-check that your card number, expiry date, and security code (CVC) are entered correctly.
  • Confirm that your billing address matches the address on file with your card issuer.
  • Make sure your card or PayPal account has sufficient funds and is enabled for online/international purchases.
  • Try a different supported payment method.

If the problem continues, your bank or PayPal may have temporarily blocked the transaction for security reasons — contacting your provider often resolves this.

Need Help?

If you have any questions about payments or need assistance completing your order, our support team is happy to help:

  • Email:[email protected]
  • Phone: +1 707 369 4546
  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)